Shipping Policy

At MIRA Wholesale, we are committed to providing secure, reliable, and efficient delivery for all wholesale orders. We work with trusted shipping partners to ensure your diamonds and jewellery reach you safely and on time.

Order Processing

• Orders are processed after payment has been successfully received and verified.

• In-stock items are generally dispatched within 1–3 business days.

• Made-to-order, customized, or special-request items may require additional processing time. The estimated timeline will be communicated at the time of order.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

We offer shipping to selected international destinations.

• Shipping methods and estimated delivery times may vary depending on the destination, order value, product availability, and selected shipping service.

• Estimated delivery timelines will be provided at checkout or confirmed with you before dispatch.

• Delivery times are estimates and may be affected by customs clearance, carrier delays, public holidays, or circumstances outside our control.

• Tracking details will be provided once your order has been dispatched.

Shipping Charges

Shipping charges are calculated based on the destination, shipment weight, order value, and selected shipping method.

Any applicable shipping charges will be displayed at checkout or communicated before the order is dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product price unless specifically stated.

• MIRA Wholesale is not responsible for delays caused by customs clearance.

• Customers are responsible for ensuring that the products can legally be imported into their destination country.

Secure Shipping

Due to the high value of our products, eligible shipments may require additional security measures and signature confirmation upon delivery.

Customers should ensure that the shipping address and contact information provided at checkout are accurate and complete.

MIRA Wholesale is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Damaged or Delayed Shipments

If your order appears to be delayed, lost, or damaged during transit, please contact us as soon as possible with your order number and tracking information.

For damaged shipments, customers should retain the original packaging and provide photographs of the package and products where required so that we can assist with the carrier claim process.

Delivery Address Changes

Please contact us as soon as possible if you need to change your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional charges resulting from an address change, re-routing, or failed delivery may be the customer's responsibility.

Wholesale Orders

For large-volume or high-value wholesale orders, shipping arrangements may be handled separately. Our team may contact you to confirm the shipping method, insurance, delivery timeline, and any applicable shipping charges before dispatch.

For any questions regarding shipping or delivery, please contact our team through the Contact page.